How do I book an appointment?
Our telephone number is 02920 216 200 (then choose option 1). Our opening times are detailed here. You can also email us at [email protected] with your contact details and we’d be happy to call when it’s convenient for you.
If you’re a new patient, you can also fill in this simple form and we’ll call you back.
Is parking easy when visiting your practice?
We have a small free car park at the rear of the practice which is available to use on a first-come-first-served basis. There is usually ample street parking available on the Parade for a small cash fee. We are also close to Knox Road multi-storey car park and the Capitol Shopping Centre car park is nearby too.
Cardiff Queen Street train station is a 5 minute walk away and there are many bus stops nearby.
What happens if I need to change my appointment?
Contact us on 02920 216 200 (then select option 1) and our friendly reception staff would be happy to rebook for a more convenient time. In order to keep our waiting times down to a minimum, we kindly request that you give 24 hours notice and we can then offer the time to another patient.
How much is my treatment going to cost?
Each patient will receive a written quotation after the appropriate treatment has been advised. Our treatment fees can be viewed here.
What payment methods do you offer?
We accept payment by debit or credit card in person or by phone (We regret we cannot accept payment by American Express) or in cash. We also offer finance through an affiliated licensed company. Details of which can be found here.
Can I join Denplan at your practice?
Yes, we are a Denplan registered practice and many people join Denplan to help spread the cost by paying monthly. We are happy to provide you with more details on Denplan membership and notify you off your personal category relative to your dental needs along with the pricing.
It is not a requirement to pay into a plan to be a patient of our practice.
What happens on my first check up appointment?
After meeting you we would want to find out a little more about your dental history and your wishes for your teeth and mouth. Andrew would then complete a thorough clinical and x-ray examination of your mouth including teeth, gums, any restorations you have and the soft tissues of your mouth. If any treatment need is identified, we will advise you accordingly and provide a written estimate.
How long will my appointments last?
It depends on the type of treatment. New patient consultations are usually completed within 45 minutes but a routine check up will be shorter. A hygienist visit usually lasts around 25 minutes and filling appointments vary between 30-45 minutes. More complex treatments require extended appointments to get the job done well.
How long will I have to wait to get an appointment?
Usually not very long, and we can usually offer new patients appointments within a few days or a week or two, but it also depends on your availability, too.
How often do I need a check up?
This depends of your risk of developing dental disease. Andrew will develop an individual care plan for each of his patients determining the interval based on the NICE guidelines for dental check-up frequency and Cancer Research UK’s guidelines on frequency of oral cancer screening. It can vary from every 3 months to once a year.
Do I need to see a hygienist?
Ultimately, the choice is yours but we strongly recommend that every patient across all generations visit our hygienists regularly. It is our opinion that you cannot have healthy a mouth without healthy gums, and regular visits to our experienced hygienists vastly improves the chances of maintaining good oral hygiene and gums.
Ali and Carly don’t just carry out a ‘scale and polish’. They monitor your gum health, advise and instruct in oral hygiene techniques and help you to identify what is most effective for you as an individual.
For more information, click here.
Do I really need to floss or use brushes between my teeth regularly?
Yes. Your toothbrush cannot fit in between your teeth well enough to dislodge plaque and remove potentially harmful deposits. We advise the use of interdental brushes which is supported by the latest research. Where the spaces are too small, floss or dental tape is an important alternative. Our hygienists will advise you on your technique and which method is best for you. For more information on our hygienist services, click here.
Do you check for mouth cancer?
Yes, always. Mouth cancer is more common in people of 50 years old who smoke and drink alcohol. Sadly, mouth cancer killed nearly 2,400 patients in the UK in 2014 but early detection and treatment vastly improves survival rates.
It can be present in all parts of your mouth, and as we can see areas of your mouth that you can’t, Cancer Research UK advise regular screenings as part of dental check ups, no less frequently than annually.
We routinely screen all of our adult patients for oral cancer at every check up, even if their risk is statistically lower.
If you are concerned about any areas of your mouth, or have a mouth ulcer that is painless and doesn’t heal itself within a couple of weeks, you would need to have it checked out urgently and we would be happy to assess it and advise accordingly.
Do you charge for missed appointments?
We understand that sometimes patients forget appointments or another urgent commitment crops up. We do not like charging for missed appointments, and we always try to be reasonable, but we reserve the right to make a charge for a missed appointment or one that isn’t cancelled within 24 hours notice.
We strive to remind all of our patients about their appointments, but cannot guarantee this so please make sure your contact details are up to date. We would appreciate our patients help with this, so that we don’t have to charge.
Do you offer finance?
Yes, as we want you to have the option to spread the cost of treatment where appropriate. Finance is subject to acceptance and a credit check by a regulated affiliated company called Dental Finance. Details on finance options can be found here.
What guarantees do you offer on dental treatment?
We guarantee our fillings, crowns, bridges and dentures against technical failure for 12 months, provided appropriate recall advice is followed, although we expect such treatments to last a lot longer if well looked after at home. We will, however, judge each case on its own merits and always strive to be fair and reasonable.
Unfortunately, we cannot guarantee root canal treatments as even the use of excellent and appropriate techniques does not give a 100% guarantee of success.
Also, we cannot guarantee any treatments that are carried out against our advice. For example, if Andrew advises you that a crown is the only suitable option for your broken tooth but you request for us to do the best filling we can, then we will of course do our best, but cannot guarantee that the filling will last.
I think my breath might smell - can you help?
Yes, in most cases the causes of bad breath are usually from untreated dental disease such as dental decay, periodontal (gum) disease and inefficient oral hygiene. Eliminating bad breath can be much easier than people think, and even if we find that the problem is not from your mouth, we can rule out oral causes and advise you on the next steps to consider.